BES Technical Support
Our BES Technical Support is a mid-tier option ideal businesses that are focused on overall efficiency, economy of scale, and speed to action. This normally includes customers with less than 1000 devices under management on their BES. Our support customers benefit from improved response times over our per incident payment clients, preferred routing to advanced phone support IT analysts, and you gain access to a group of technical support specialists capable of managing customer escalations to final resolution. Our service will reduce any down times you have which could negatively affect your bottom line or operational efficiency .
This PDF will show you the cost from BlackBerry for the Support Packages they offer. All prices are on a yearly basis.
- 24×7 Global Access
- Within 3 hours response time for electronically submitted tickets
- Telephone support with an average 90-second response
- Support access for 5 Named Callers with option to purchase more
Access to Global Technical Support Experts:
- Level Two Analysts included
- Support Service Specialist included
- Option to increase level of support based on your need
We offer support in a pooled fashion that leverages the contributions of other clients and distributes the resources where needed. This ‘insurance style’ model has resulted in a tremendous decrease in the costs associated with BES Technical Support services for our clients. We have 10 years of support and BlackBerry is at the vanguard of Mobile Support. There’s a Support Solution for your iOS, Android, BlackBerry and Windows Mobile Devices so buy with confidence all your support for your Enterprise Mobility Management considerations.
We have become a trusted source for educating and supplying clients worldwide with BlackBerry Enterprise Server and Service 12 software and BlackBerry server license. We provide our services primarily to two distinct groups:
- Small and mid Size IT companies who are looking for no or low cost software to install into their client’s email environment.
- Corporations with their own IT staff who have decided to go the BlackBerry route and see that there are hundreds if not thousands of dollars in savings if they get their enterprise software from Zezel L.L.C.
Support is a critical component of this and we can assist you in your support needs as well.