Support Services

Get the Support You Need

Support Services

Support Services

We have Support Services for everything from Technical Support EMM Health Checks for all types of solutions, Remote Server Installation and more.  Whatever you are looking for with your EMM platform we can either provide it or guide you to the right source. Some of our pricing is a fraction of the cost of carriers or other suppliers so please do not hesitate to contact us with your needs.

The top level (Premium) Support offers the highest level of relationship-based support for businesses with mission-critical requirements, and. Premium is the level we recommend for with deployments and is standard in our Cloud and On Premise offering for BES 12.

24x7x365 Phone support to Level 3 Analysts (DART)2 / 90 second telephone pick-up for high severity issues / 25 Named Callers3   /Designated Support Account Manager (SAM) / BES12 Planning Service / Remote Health Assessment (two per year)

 

1. BES Installation Services

Prefer to have your system set up and configured by experienced IT analysts? BlackBerry Enterprise Service Remote Installation Service offloads the set up and installation of your server to us. Zezel’s installation service integrates the BlackBerry Enterprise Server Service 5 or 12 with your organizations e-mail platform regardless of type. With many different configuration options on the BES relating to user policies scalability, we will work with your system admin IT and walk them through all the options related to the BES and if need be train administrations on all aspects of BES at a later date.

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2. BES Technical Support

Have you given much thought to having capable support services as key component of your Enterprise Mobility Management (EMM) strategy? If you team with Zezel as your strategic support partner, we will plan and assist you in achieving your mobility objectives.

BES Technical Support is a yearly services scalable service for iOS, Android, BlackBerry and Windows Mobile devices on your BES. You'll benefit from improved rapid response times, routing to advanced phone support analysts, and access to a group of technical support specialists that handle customer escalations and manage issues to resolution.

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3. BES & PGP Discovery Retainer

Looking to develop your own customized network with BES and PGP or any other network or encrypted configuration? Our Technical Support Services team is here to help you. If you engage us we, will map out a a Findings Report which can be used to deploy your project with the work either by us or if you decide to engage a third party. We will provide a report each time we are retained to scope out a project, and where appropriate the report will provide recommendations and way for you to increase supportability, efficency and functionality of the your deployment. Contact us to get your project launched!

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